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Where Are Most Call Centers Outsourced?
Most call centers are outsourced to countries where labor is relatively affordable and where there is a large pool of English-speaking workers. Popular destinations include:
- The Philippines: Offers a cultural affinity with Western countries and a high level of English fluency.
- India: Known for its large, skilled workforce and strong English language proficiency.
- Mexico: Proximity to the United States and a growing bilingual population make it a popular choice for North American companies.
- Malaysia: Emerging as a strong contender with a multilingual workforce and a growing BPO industry.
- Eastern Europe: Countries like Poland and Romania are becoming popular for their educated workforce and linguistic capabilities.
These locations provide cost-effective solutions while maintaining a high standard of customer service.
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